It usually takes between 5-10 working days for an order to be delivered. Orders are processed upon receipt of a valid prescription. 

• Order processing: 1-3 working days
• Shipping: 4-7 working days

The best way to track your order is to download the Lenskart app, and go to the ‘Your Orders’ section. 

Your order could be part of a split shipment. As items have different processing times, we process items and ship them out as soon as they're ready. This is to ensure you receive your items as soon as possible.

If you still can't find the email, contact us at [email protected] with your:

1. Name
2. Contact number
3. The email address you used to place the order
4. The date of purchase

We will resend the order confirmation to you once we have received your details.

• 14 days exchange from date of collection only on New glasses  

  Adaption. (Terms and conditions apply*)




• If there is an issue with your product. 

  Do contact us at [email protected] if you have other questions. 

  Terms and conditions apply*

It’s ok if you don’t have your prescription handy while placing your order. Simply order your eyewear first, and send us your prescription details using the link provided in the follow-up email that we'll send you after your order has been confirmed. It’s that simple! Don’t have your prescription? Book a free eye test at one of our stores.

Orders are processed upon receipt of a valid prescription. To prevent delays in receiving your order, we recommend sending us your prescription within 10 days of purchase. If a prescription is not received within 30 days, your order will be cancelled and you will be issued a full refund.

Don’t have a prescription? Book an appointment at any Lenskart store for a free eye test. 

Already have your prescription? Submit it here 

Every prescription is checked by our certified Eye care professionals before an order is processed. If your prescription is invalid, we’ll contact you to schedule a free eye test at any of our stores.

If you are unsure about your prescription, you can visit any Lenskart store for a free eye test.

For more reference, the Singapore Optometrists and Opticians Board (OOB) under the Ministry of Health (MOH) defines a valid prescription as one that has all the below information: ‍

Your Full Prescription Readings for Glasses: The information on your prescription card indicated for glasses 

• Refractive error (indicates spherical and cylindrical readings) 
• Eye-health status
• Date of Eye Examination 
• Issue Date and Expiry Date of the prescription: 1 year validity for glasses from the date of eye examination ‍
• Details of the Optometrist/Optician who carried out your eye test: Name and Designation 

Your Full Prescription Readings for Contact Lenses: The information on your prescription card indicated for contact lenses 

• Refractive error (indicates spherical and cylindrical readings) 
• Eye-health status
• Date of Eye Examination 
• Issue Date and Expiry 
• Date of the prescription: 6 months validity for Contact Lenses from the date of eye examination ‍
• Details of the Optometrist/Optician who carried out your eye test: Name and Designation
• The Contact Lens Brand and Product you were checked for during the eye test. 

Yes! We cater to a wide range of prescriptions ranging from +6.00 to -14.00. If you are unsure, please contact us or visit any Lenskart store for a free eye test.

Lenskart Gold MAX Membership benefits include unlimited Buy 1 Get 1 on Eyeglasses, Sunglasses and up to 10% discount on Contact Lenses. Members get up to 10% cashback on their orders. The membership can be shared with your friends and family members - each can be used for a different person and prescription! 

The membership will be linked to the mobile number that you have registered for your order and cannot be amended once confirmed. The Gold Max Membership is non-refundable. Lenskart reserves the right to change these terms and conditions at any time without prior notice. 

The validity details of your membership is visible in the "Profile" section of the website and app, directly below your name and phone number.

Yes, as mandated by the Singapore Optometrists & Opticians Board (OOB), a valid contact lens prescription and an eye health assessment are required for the purchase of contact lenses. Get a free eye test from our certified optometrists at any Lenskart stores that offer contact lens services.

Prescriptions for eyeglasses and contact lenses are different as contact lenses are placed directly on the eye, whereas glasses sit on your face, about 12 mm away from your eyes. Thus a different prescription strength is needed for each type of corrective eyewear. 

Additionally, contact lenses fit the size and shape of your eye, so contact lens prescriptions also include information about lens curvature and width. 

Our order will only be processed upon customer's WhatsApp acknowledgement of the order. After which, the order will take 5 to 10 working days (depending on stock availability) to be delivered

Only unopened boxes can be exchanged within 14 days from collection. Once opened or unboxed, the item will be deemed not applicable for any exchange.
Note: Not applicable to Bausch and Lomb Plus powers

You can visit any of our contact lens stores.

• Jurong Point 
• Waterway Point ‍
• Century Square 
• Paya Lebar Quarter ‍
• Westgate Mall 
• Vivocity 
• Causeway Point 
• NEX Mall 
• Plaza Singapura 
• Hillion Mall 
• City Square Mall 
• Punggol Coast Mall 
• The Clementi Mall 
• Bishan Junction 8 
• Pasir Ris Mall 

Please initiate an exchange within 14 days of your collection/receive date. You may reach us at [email protected] or simply visit any of our contact lens stores. 

We are unable to provide any refund for contact lens due to hygiene reasons. 

Buying progressive eyewear is easy! You can shop as usual at any Lenskart store. Our friendly staff will assist you with your prescription. If you wish to purchase progressive eyewear online, please go through the following steps:

1. Download the Lenskart app

Eyewear with progressive lenses is currently available on the Lenskart app.     

2. Pick your favourite frame    
Choose from our curated selection of stylish frames suitable for progressive lenses!

3. Proceed to checkout
You can choose to:

• Pay Now: reserve your frame selection before it sells out. ‍

• Pay Later: not ready to pay? You can complete payment at the store. 

Note: Your order is not confirmed at this stage, and will only be processed after you finish your consultation at the store.

 ‍4. Book an appointment ‍
Book a date for an eye consultation and custom fitting with an eye care professional at one of our stores. It’s free!

 ‍5. Visit the Lenskart store ‍
Get a personalised eye test with an eye care professional for your prescription, including accurate measurements of your pupillary distance, pantoscopic tilt and habitual reading distance to ensure an optimal wearing experience. You can also try out the frames you selected to ensure the best fit for your face shape. Your order will be processed once you complete your consultation.

‍6. Collect your order ‍
Your order will be shipped to the store once payment is confirmed. Pick up your order and get any final adjustments made to your frame. You’ll be rocking your new glasses in no time!

Yes, your order will be shipped together with your progressive glasses after you complete your appointment with the eye care professional at our store.

Progressive eye prescriptions require special care, where an individual’s eye condition is tailored to their prescription. During this eye test, our eye care professional will measure key unique personal features such as pupillary distance, pantoscopic tilt and habitual reading distance to ensure an optimal wearing experience. To follow legal guidelines and provide the best possible service, we require an appointment to see a Lenskart eye care professional to ensure every detail of your prescription is correct and the frames you’ve picked are best fitted to your face.

Please email [email protected] or drop us a WhatsApp message. Alternatively, you can call the store directly to reschedule.

You can always reschedule your appointment by emailing [email protected] or drop us a WhatsApp message or call the store directly. If we are unable to reach you, your order will be cancelled, and you will be issued a full refund if the ‘Pay Now’ option was used at checkout.

Lenskart has a 1 year warranty policy. All Exchange and Warranty are only applicable for 1 time.

These are covered under warranty: 

1.Frames 

• Frame Manufacturing Defects

2.Lens 

• Coating Defects

• Tinting Defects

• Lens Spotting

These are not covered under warranty:

• Missing Frames

• Bridge Split

• Frame Breakage due to personal negligence

• Lenses Scratches, Breakage, Warping, Thickness

• Degree based on power specified by the customer or a doctor’s prescription

• Damage of Frame and Lenses due to Excessive exposure of heat, pressure, collision, water and other human factors

Lenskids:

• 1 time exchange within 1 year for prescription only

• For children up to 16 years old

• Only applicable for Lenskart Lens and Myopia Control Lens

 If you need any insurance support or require an official receipt/invoice for insurance or company claims, you can ‍

• WhatsApp us here

• Call us: +65 9722 2210 

• Email us: [email protected]

We'll email you an official receipt of your order via email. In case you need our company details, please find some useful information below: 

Company / GST Registration No: 201830288E ​​​​​​​

Gateway East 152 Beach Road, #08-06/08 Singapore 189721

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