Shipping, Exchanges and Warranty

  • Free shipping on orders $30 and above.
  • Free servicing and 1 year warranty islandwide.
  • Orders take between 5-10 working days for it to be delivered.
  • Order processing: 1-3 working days
  • Shipping: 4-7 working days.
  • Orders are processed upon receipt of a valid prescription.

Your order could be part of a split shipment. As items have different processing times, we process items and ship them out as soon they are ready. This is to ensure you receive your items as soon as possible.

We offer a free 14 days exchange policy from the date of collection/receipt of your item(s). The items exchanged must be in good condition. All warranty exchange are only applicable 1 time. Please drop your item off at any of our stores. If you made an online order, please include your online order number, name and mobile number. If you are returning your order for a full refund, the amount will reflect in your account in 7-10 working days time.

  • Corrosion/rusting
  • Coating peeled off
  • Colour faded
  • External brand logo came off
  • Manufacturing defects (Eg. Screws)
  • Missing and unavailable frame components
  • Coating defects
  • Tinting defects
  • Unable to adapt to progressive power within 2 months

  • Manual breakage due to personal negligence
  • Lens scratches and breakage
  • Lens or frame warping
  • Missing of frames & lenses
  • Degree based on power specified by the customer or a doctor’s prescription
Do contact us at

[email protected] if you have other questions.

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