Document

Shipping, Exchanges and Warranty

Delivery Timelines

Depending on product, prescription and stock availability, delivery timelines will vary. Please refer to the estimated delivery timelines below:

Product Single Vision Progressive
Eye Glasses 1-3 days 3-5 days
Sunglasses 1-3 days 3-5 days
Contact Lens Delivered as fast as the same day or up to 5 days depending on stock availability.
GoldMAX Membership Applicable from the date of purchase
Accessories If ordered along with other eyewear products, along with other products in the order.
If ordered separately, 2-3 days

Terms and Conditions

The estimated delivery timelines are subject to the following conditions being met:

  1. The order is considered “complete” only after the power is provided by the customer for single-vision, progressive and contact lens products. Your order will not get processed until you provide your prescription or update your power. This will lead to a delay in the delivery timelines committed.
  2. In order to ensure that only the best-quality eyewear reaches you, our products undergo a rigorous quality check. If during the quality check, it is observed that the product does not match the highest quality, a new product is manufactured exclusively for you. We will ensure that we still maintain the delivery timelines in these cases. However, there can be a possible delay if the quality check fails for any of the products in your order.
  3. Product delivery timelines are also dependent on stock availability. In cases where the selected frame, lens, accessory or contact lens is temporarily out of stock, we will notify you and proceed with either restocking or offering an alternative option. This may result in an extension of the expected delivery time.

Your order could be part of a split shipment. As items have different processing times, we process items and ship them out as soon they are ready. This is to ensure you receive your items as soon as possible.

We offer a 14 days exchange policy from the date of collection/receipt of your item(s). The items exchanged must be in good condition. All warranty exchanges are only applicable 1 time. Clearance items are not applicable for exchange/warranty. (Terms and Conditions apply)

These are covered under warranty: 


1. Frames 

  • Frame Manufacturing Defects


2. Lens 

  • Coating Defects

  • Tinting Defects

  • Lens Spotting


3. Prescription Adaptation 

  • Unable to get used to Single Vision power : 14 days

  • Unable to get used to Progressive Power : 30 days

(Terms & Conditions apply)

These are not covered under warranty:

  • Missing Frames

  • Bridge Split

  • Frame Breakage due to personal negligence

  • Lenses Scratches, Breakage, Warping, Thickness

  • Degree based on power specified by the customer or a doctor’s prescription

  • Damage of Frame and Lenses due to Excessive exposure of heat, pressure, collision, water and other human factors


Lenskids:

  • 1 time exchange within 1 year for prescription only

  • For children up to 16 years old

  • Only applicable for Lenskart Lens and Myopia Control Lens

Do contact us at

[email protected] if you have other questions.